Our Service Goes Beyond Matching -- Full Follow-Up

Post-Arrival Follow-Up Schedule

When your helper arrives and starts work, it's just the beginning of the employment relationship. Adjusting to a new environment, new family, and new work patterns takes time, and this adjustment period is precisely when issues are most likely to arise. DuckDuckDay understands this deeply, which is why we've designed a comprehensive post-arrival follow-up system:

WhatsApp Support Anytime

We understand that employment issues don't follow a schedule. That's why DuckDuckDay offers WhatsApp support daily from 09:00 to 21:00, so you can reach us whenever you need to. Whether it's questions about work arrangements, communication tips, or handling unexpected situations, we're happy to help.

You don't need to feel like you're "bothering" us -- that's exactly what we're here for. Many employment issues can be easily resolved when addressed early, rather than letting them escalate into bigger problems.

Conflict Mediation Service

It's normal for occasional friction to arise between employers and helpers -- after all, you come from different cultural backgrounds with different lifestyle habits. What matters is how these conflicts are handled.

DuckDuckDay offers free conflict mediation. When disagreements arise between employer and helper, we:

Understand both perspectives: We listen separately to both the employer and the helper, taking a neutral role to fully understand the situation.

Analyze root causes: Many surface-level conflicts are actually caused by insufficient communication or mismatched expectations. We help both parties clarify the real issue.

Provide communication guidance: We offer specific communication techniques and suggestions to help both parties build a better working relationship.

Follow up on progress: After mediation, we continue to follow up to ensure the issue is truly resolved.

Based on our experience, the vast majority of employment conflicts can be resolved through better communication, without needing to terminate the contract.

Replacement Policy

While we strive to ensure every match is successful, sometimes the employment relationship needs to end early for various reasons. In these situations, DuckDuckDay provides replacement services:

Fast matching: We arrange new helper candidate interviews as quickly as possible after receiving notice, with the goal of minimizing any gap period.

Transition support: During the transition between the departing helper and the new arrival, we provide advice and support to ensure your household isn't significantly disrupted.

Fee concessions: For replacement cases during the contract period, we offer fee concessions. Contact us via WhatsApp for specific details.